Thursday, April 15, 2010

communication

An oft misused word-'communication' coz we make so many assumptions that give us the impression that communication has taken place when it has not!!
We go by words whereas words , according to experts, form only 7% of the communication gambit , rest constitutes nonverbal and the 'tone of voice' ...pointing to the fact that go by the rest and not words alone , catch the underlying feelings , catch what is not being said , what is being deliberately avoided e.g. a mundane answer to a mundane question like 'How are you today?' can reveal a lot even when the answer is 'Am ok' ...its a lot easier when you can observe the body language , yet you can do this deciphering even on the phone if you observe the 'tone of the voice'.
In an ordinary conversation as well , pick up cues on the feeling/emotion of the sender and try to connect with it ..the emotion . You will be surprised how quickly you can establish connections and develop deep relations by doing so.

1 comment:

  1. Communication requires a vast repertoire of skills in intrapersonal and interpersonal processing, listening, observing, speaking, questioning, analyzing, and evaluating. It is through communication that collaboration and cooperation occur. And you are so right when you say "depth in relationships too".

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